HomeAbout UsContact
User ID: Zip Code:

Password 

Frequently Asked Questions(FAQ's)

           

Can your bus tours start from any state in America?

Yes!  Diamond Tours® works with thousands of travel clubs and organizations all across America.  Your group’s trip can start from ANY town in ANY state in America (except Alaska and Hawaii).

           

Why are your prices so low? 

Our prices are the lowest in the industry, because Diamond Tours® is the largest bus tour operator in America dealing exclusively in motor coach group travel.  Our volume of business allows us to negotiate discounts other bus tour operators can’t get.

           

How long have you been in business? 

Since 1987, and over half a million people have travelled with Diamond Tours® from all across America.

           

Is a deposit required to make a group reservation?

No!  Unlike other tour companies, no deposit of any kind is required to make a group reservation.  We’ll hold your trip date for free, and give you time to promote the tour.  To confirm your booking, simply send in your group’s deposit.  If you have to cancel, there is NO cost or obligation of any kind!  Any deposit will be refunded in full.  We can also try to combine you with another group that is also in need of more people.

           

I logged into your web site and viewed your tour packages for my area.  Do your prices really cover the whole trip, starting from my location? 

Yes!  The prices and itineraries you see when logged into our web site cover the entire trip, starting from your town.  Our prices include round trip motor coach transportation, all lodging (including en route hotels), admission to all attractions, and most of your meals.

           

Why must I register to view your incredible bus tour packages and prices?

We have pre-designed, custom itineraries and pricing for every possible starting location in America.  To see your group’s bus tour packages and pricing for your location, click here to register and log in – it’s fast, free, and secure. 

           

Do your prices include motor coach transportation?  What bus companies do you use?

All our prices include round trip motor coach transportation starting from the pickup location you provide us with.  We contract from a list of qualified luxury motor coach companies. These charter companies are located throughout the United States.  Your motor coach is guaranteed to be three years old or newer, and equipped with video and a restroom.  We also pay for the bus driver’s lodging, meals, and entrance fees.

           

What hotels do you use? 

In most cases, Diamond Tours® books non-smoking rooms with either two double or queen size beds in major franchise hotels.  Our on-site representatives regularly inspect hotels for sanitation, hospitality and safety.

           

What support is provided during the tour?     

Diamond Tours® Destination Managers are on hand at the destination to assist you (most destinations).   We also provide you with a list of staff telephone numbers prior to your departure. These staff members will be intimately acquainted with your tour, and they are available twenty-four hours a day.

           

Do you help me promote my tour for free? 

Yes!  We print full-color, customized flyers for you!  We also email you a copy of the flyer.  You can email this flyer to your potential participants or post it to your web site. 

           

How do I receive a free trip? 

If you have 40 paid participants, you will receive two free trips (that is, the 41st and 42nd people are free).  If you have 35 paid participants, you will receive one free trip (the 36th person is free).

           

How large must my group be? 

The minimum group size is 30 people.  If you have a smaller group, no problem!  Search for the tours in your area with our Join A Tour search tool.  Speak to one of our representatives about joining a Diamond Tours® trip in your area by calling us at 800-336-5711. 

           

How can I make money on this trip?  

The price you see on our web site is the amount per person due to Diamond Tours®.  However, you can charge more to your individual participants.  Just let us know the price you would like to charge, and we will print that price on your free promotional flyers.

           

I am a travel professional and I have my own logo.  Can you put my logo on the promotional flyers instead of your logo? 

No problem!  We never place our own logo on the promotional flyers of our travel professional customers.  We will be happy to use yours instead!

           

What is your cancellation policy for individual participants? 

If an individual participant cancels, we will refund any amount paid, as long as we are notified of the cancellation at least 2 weeks before the trip.  If the individual has purchased our Travel Confident Protection Plan, they are protected even further.

           

My group prefers not to visit casinos.  Can you still accommodate us? 

We appreciate and respect your values. Every Diamond Tours® trip that includes a casino visit also carries an alternative activity for groups who do not gamble.